Get in Touch
Feel free to reach out with your questions or comments. Whether you’re a pet owner, a researcher, or a wholesale enquirer – we’re here to help.
Shipping Information
We ship to the United States. Orders are typically processed within 1–2 business days. Shipping times vary depending on your location.
What to Expect
- We offer standard and expedited shipping options
- Shipping costs are calculated at checkout
- You will receive a tracking number once your order has shipped
- We are not responsible for delays caused by the shipping carrier
Return Policy
At VitalAlgae, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product within 30 days of the purchase date.
Return Conditions
- Items must be returned in their original packaging
- You will be responsible for paying your own shipping costs for returning your item
- Shipping costs are non-refundable
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
- We will also notify you of the approval or rejection of your refund
Frequently Asked Questions
How can I contact VitalAlgae?
You can reach us by email at info@stevemarks.com or by phone at (720) 446-7000 . Our team is here to assist with any pet supplement enquiries.
What is the return policy for pet supplements?
We accept returns within 30 days of purchase. Items must be returned in their original packaging. Please contact our support team for detailed instructions to ensure a smooth process.
How long does shipping take?
Shipping within the United States typically takes 3–5 business days. Expedited options are available at checkout for faster delivery.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Do you offer wholesale?
We are wholesale-ready. Use the contact form above and select Wholesale from the enquiry type dropdown – our team will be in touch.
Can I collaborate on algae research?
Yes. We welcome research collaboration enquiries. Use the contact form above and select Research Collaboration from the enquiry type dropdown.
